Shipping policy
Shipping Policy — Canada
Last updated: September 3, 2026
The short version: Canadian orders ship from our warehouse in Vancouver, British Columbia. Everything we sell is stocked inside Canada, so there are no customs charges, no duties, and no border delays — and your invoice is a Canadian one, in Canadian dollars.
Where we ship
We ship throughout Canada. Remote or northern address? Email info@brainrichkids.com before ordering and we'll figure out the best option together.
How your order ships
- From inside Canada: every component ships domestically from Vancouver, BC. No cross-border processing applies to Canadian orders.
- Processing: orders typically ship within 2 business days of purchase (business days are Monday–Friday, excluding holidays).
- Delivery: once shipped, delivery time depends on your distance from Vancouver — Western Canada arrives fastest, Eastern provinces a few days later. Your tracking shows the live estimate.
- Tracking: you'll receive tracking by email the moment your order ships — for every box.
Your gym arrives in multiple boxes
Play gyms ship as several labeled boxes, and carriers sometimes deliver them a day or two apart. A partial delivery is normal — check your tracking before worrying, and give the rest of the boxes a day to catch up. Every box is labeled so you'll know when the set is complete.
Taxes
GST/HST and any applicable provincial sales tax are calculated at checkout in Canadian dollars. There are no additional charges on delivery.
Holidays and things beyond our control
During holiday season, carrier volumes spike and transit times stretch — if your order is a gift with a hard date, order early and tell us; we'll do what we can to help it along. Once a shipment is with the carrier, delivery timing is subject to their network — weather, peak-season backlogs, and the other realities of moving heavy boxes across a big country. We'll always help you chase a shipment, but we can't control the truck.
Damaged or missing boxes
If a box arrives visibly damaged or your shipment seems incomplete after all tracking numbers show delivered, email info@brainrichkids.com with your order number and photos. Missing or damaged parts are replaced quickly at no cost to you — this is exactly the kind of problem our support exists for.
Wrong address?
If you notice an address error after ordering, email us as soon as possible — we can usually fix it before the order ships. Once it's with the carrier, changes get harder, so please double-check at checkout.
Questions?
Email info@brainrichkids.com or call 1-800-586-1688 — a real human, fast.