Shipping policy

Shipping Policy
Last updated: September 26, 2026
The short version: most orders leave our warehouse within 2 business days and arrive 3–5 business days later — so figure about a week from click to climbing. These are good-faith estimates, not guarantees; the full details are below.
Where we ship
<ul>
<li>Continental US (including Washington, DC): shipping is included in the price.</li>
<li>Alaska, Hawaii, Puerto Rico and Guam: shipping costs extra. Email info@brainrichkids.com before ordering and we'll quote it for you.</li>
<li>APO and DPO addresses: shipping may cost extra, because rates change. Email us and we'll confirm the cost before you order.</li>
<li>Canada: shipping is charged separately, because rates vary a lot by area. Email us for a quote.</li>
<li>Other countries: we can ship almost anywhere. Email info@brainrichkids.com and we'll put together a quote by hand. Customs duties or import taxes may apply outside the US.</li>
</ul>
How your order ships
<ul>
<li>Processing: orders typically ship within 2 business days of purchase (business days are Monday–Friday, excluding holidays).</li>
<li>Delivery: once shipped, delivery typically takes 3–5 business days, depending on your distance from the shipping warehouse.</li>
<li>Tracking: you'll receive tracking by email the moment your order ships — for every box.</li>
</ul>
Your gym arrives in multiple boxes
Play gyms ship as several labeled boxes, and carriers sometimes deliver them a day or two apart. A partial delivery is normal — check your tracking before worrying, and give the rest of the boxes a day to catch up. Every box is labeled so you'll know when the set is complete.
Two warehouses — US and Canada
We fulfill orders from warehouses in the United States and Canada. To get your order to you as quickly as possible, it may ship from either location — and occasionally part of an order ships from one warehouse and part from the other. When an item crosses the border to reach you, it can add a few days for carrier and customs processing. If any part of your order is taking meaningfully longer, we'll be watching the tracking too — and you're always welcome to email us for a status check.
Holidays and things beyond our control
During holiday season, carrier volumes spike and transit times stretch — if your order is a gift with a hard date, order early and tell us; we'll do what we can to help it along. Once a shipment is with FedEx, UPS, or another carrier, delivery timing is subject to their networks — weather, peak-season backlogs, labor disruptions, and the other realities of moving heavy boxes across a continent. We'll always help you chase a shipment, but we can't control the truck.
Damaged or missing boxes
If a box arrives visibly damaged or your shipment seems incomplete after all tracking numbers show delivered, email info@brainrichkids.com with your order number and photos. Missing or damaged parts are replaced quickly at no cost to you — this is exactly the kind of problem our support exists for.
Wrong address?
If you notice an address error after ordering, email us as soon as possible — we can usually fix it before the order ships. Once it's with the carrier, changes get harder, so please double-check at checkout.
Questions?
Email info@brainrichkids.com or call 1-800-586-1688 — a real human, fast.