Shipping policy

Shipping Policy

Last updated: November 3, 2026

The short version: most orders leave our warehouse within 2 business days and arrive 3–5 business days later, so figure about a week from click to climbing. These are good-faith estimates, not guarantees; the full details are below.

Where we ship

  • Continental US (including Washington, DC): shipping is included in the price.
  • Alaska, Hawaii, Puerto Rico and Guam: shipping costs extra. Email info@brainrichkids.com before ordering and we'll quote it for you.
  • APO and DPO addresses: shipping may cost extra, because rates change. Email us and we'll confirm the cost before you order.
  • Canada (the 10 provinces): play gyms ship free. Prices are in CAD, and GST/HST is added at checkout. Smaller add-on orders show a flat shipping fee at checkout, and orders that include play mats ship at the carrier rate shown at checkout. Yukon, Northwest Territories and Nunavut: email us for a quote.
  • Other countries: we can ship almost anywhere. Email info@brainrichkids.com and we'll put together a quote by hand. Customs duties or import taxes may apply outside the US.

How your order ships

  • Processing: orders typically ship within 2 business days of purchase (business days are Monday–Friday, excluding holidays).
  • Delivery: once shipped, delivery typically takes 3–5 business days, depending on your distance from the shipping warehouse.
  • Tracking: you'll receive tracking by email the moment your order ships, for every box.

Your gym arrives in multiple boxes

Play gyms ship as several labeled boxes, and carriers sometimes deliver them a day or two apart. A partial delivery is normal. Check your tracking before worrying, and give the rest of the boxes a day to catch up. Every box is labeled so you'll know when the set is complete.

Two warehouses: US and Canada

We fulfill orders from warehouses in the United States and Canada. To get your order to you as quickly as possible, it may ship from either location, and occasionally part of an order ships from one warehouse and part from the other. When an item crosses the border to reach you, it can add a few days for carrier and customs processing. If any part of your order is taking meaningfully longer, we'll be watching the tracking too, and you're always welcome to email us for a status check.

Holidays and things beyond our control

During holiday season, carrier volumes spike and transit times stretch. If your order is a gift with a hard date, order early and tell us; we'll do what we can to help it along. Once a shipment is with FedEx, UPS, or another carrier, delivery timing is subject to their networks: weather, peak-season backlogs, labor disruptions, and the other realities of moving heavy boxes across a continent. We'll always help you chase a shipment, but we can't control the truck.

Damaged or missing boxes

If a box arrives visibly damaged or your shipment seems incomplete after all tracking numbers show delivered, email info@brainrichkids.com with your order number and photos. Missing or damaged parts are replaced quickly at no cost to you. This is the kind of problem our support exists for.

Wrong address?

If you notice an address error after ordering, email us as soon as possible. We can usually fix it before the order ships. Once it's with the carrier, changes get harder, so please double-check at checkout.

Questions?

Email info@brainrichkids.com or call 1-800-586-1688. A real human answers, fast.