Q&A
Thank you for your interest in learning more about BrainRich Kids, here are some commonly asked questions with the associated answers:
Q: What are the BrainRich play gyms?
A: BrainRich play gyms are indoor fully adjustable tension or wall-mounted activity centers for children. This concept has been around for over 50 years. This type of indoor gym was originally designed by Germans and subsequently gained popularity across Europe. A Russian designer named Screepalev also made enormous contributions in this space which lead to putting former Soviet Union countries at the forefront in the designing and manufacturing of these types of indoor gyms for kids.
Q: Where are the BrainRich play gyms manufactured?
A: After looking at many manufacturing options we located a Russian manufacturer who has won multiple innovation, design and quality awards over the past 18 years. Our selected manufacturer has been awarded the TÜV NORD certification. This certification is considered to be the most rigorous certification recognizing those manufactures creating the very safest, most reliable and highest quality products. Our manufacturer is also ISO 9001 certified.
Our partners are the leaders in their space and do have several copy-cats competitors. We can not guarantee the quality and longevity of their products nor we can be responsible for any service inquiries not related to our own products. Please be careful and don't be a penny wise and dollar foolish.
Q: How would you describe the quality of the BrainRich play gyms?
A: All of our products have no toxic material or materials that are not safe for kids. In addition to our gyms being sold in the US, our gyms are also sold in EU where there are much stricter standards for these types of products. We use non-toxic and scratch resistant paint, the highest quality plastic and steel.
Fun fact: BrainRich Kids’ CEO still has his gym that he got as a child over 25 years ago and it is still in a great condition. Today we use a different manufacturer and the design and colors are more modern. If you are wondering, he is not will to part with it yet so it is not for sale J
Q: How safe is it for the kids?
A: BrainRich play gyms have been tested with a 200kg (440lb) load on the frame which allows us to advertise the maximum allowable loads of 100kg or 220lb. There are no exposed sharp edges or holes, we have thought of every detail by covering these so your kids don’t injure their hands. We’ve put anti-slip grips on the actual bars.
If is important to strictly follow the assembly instructions and test the integrity of the whole unit before you let your kids play with it. It is important to periodically check the tension and/or safety of the mounts. It is also important to educate your children on some basic safety rules and closely watch them when they are utilizing the play gym.
We highly recommend you purchase one of our safety mats, which we typically provide at a great discount, as your kids' safety is very important to us.
Q: What are the benefits of the BrainRich play gyms?
A: Check out our blog post which highlights all the benefits. In a nutshell, the BrainRich play gyms help your kids develop strength and dexterity in their kids. Kids need to keep busy and the BrainRich play gyms help them keep busy physically and mentally. Firstly, the play gyms help your kids get stronger and develop muscles. Secondly, the play gyms help your kid’s brains develop through the different and creative ways they can use these gyms.
Our play gyms are also great for kids with autism and other disabilities. Our play gyms promote independence, individual thinking, and creativity.
Q: How our gyms are priced?
A: We decided to build a high quality and safe play gym. We selected the most robust and safest materials available and a reputable manufacturer who puts quality and safety first. In a disposable world, we wanted to build the products that last and as such has a long life and high resell value.
Most of our products are sold through referrals, so you don’t overpay for the marketing as we barely spend any money on it.
We also don’t overcharge you for the potential returns as we had 0 so far. We pride ourselves on such a track record and work hard on providing you with the best products and the customer service.
Q: I know I am an adult but it looks like so much fun, can I use it too?
A: If you weigh less than 220lbs go for it! In fact, we get lots of feedback from moms and dads who have used the play gyms so much they advise us on great improvements and enhancements. Additionally, we’ve got some cool dip stations and additional equipment that could be used by adults as well. Why not use the BrainRich play gyms to get the entire family fit? We’ve got a few #instamoms that love to show off their routines with our cool-looking equipment.
Q: Will my walls or ceiling be able to hold the play gym? My house is made out of wood.
A: You will want to install the play gyms in a stud/joist, either on the ceiling or the wall. Using a stud finder device will make this an easy process. If the distance between the studs does not work or you are still not certain about your ceiling’s capabilities, simply get a piece of plywood, secure it to the wall using at least 2 studs and mount the gym to the plywood. American homes are very different one from each other, we urge you to use your common sense and ask around if needed. It will not work on the office type ceilings – if you can poke a hole in it with your finger it is not a good idea to install a gym against it.
Still unsure – just give us a call and we can offer specific advice! When it is ready, we will upload a video to address this specific topic.
Q: What if my ceiling is too high?
A: We have some ladder extensions that will add 52cm but if your ceiling is still too high why not consider a Model W1 play gym or use wall mounts to install Model T1 against the wall.
Q: Can it be installed on a carpeted floor?
A: Yes, the carpet will get compressed so you may want to check on it the next day to make sure that the necessary tension is still there. You will want to periodically check the tension.
Q: How much space does it take?
A: There are dimensions provided under descriptions of each model. You should consider providing some safe zone around the gym itself, we recommend at least 3ft radius so your kids have space and freedom to have fun without worrying about injury.
Q: What is the best age to start with BrainRich play gyms?
A: We recommend our play gyms for kids 3+ years old. You can adjust the height of the monkey bars, the pull-up bar as well as the length of pretty much all other additional equipment: rings, ropes, swings etc. Our play gyms will be your kids’ favorite activity for years!
Q: What do you mean by the ‘adjustable and modular gym’?
A: We want our gyms to work great for your child as they grow and therefore our gyms have been designed to be adjustable. Our gyms can be configured based on the height of your ceiling and/or the height of your child. You can move the monkey bars or pull-up bars up or down. The length of the rings, trapeze, swings, rope etc. can be easily adjusted in minutes. You can also get an additional bar with a net, pull-up bar, dips station and more by looking at our additional equipment section. We are continually adding new equipment so check back regularly!
Q: What if I have some missing or wrong parts?
A: It is frustrating things get lost while unpacking (or if you have a little one helping you!), sometimes it could be that we’ve missed something when packaging the play gyms as well. In any case, please let us know as soon as you can and we will make sure you get a replacement. Send us an email at info@brainrichkids.com.
Q: What are the warranty terms?
A: Officially, our warranty is 12 month for the gyms and it varies for the additional items we sell. Unofficially, we hold ourselves accountable to a 3-year warranty and at least 5 years of service life. We are strong believers in our product and passionate about what we have built. Regardless of what our terms and conditions say do not hesitate to reach out to us if you have any problems and we will make every effort to solve it.
Q: How do I return a gym if I need to?
A: If we are at fault and you are not satisfied with the BrainRich play gym we will take it back within the first 30 days of purchase and will offer you a full refund! We are so proud of our play gyms and how happy they make so many families and to date, we have had 0 returns. Noone really likes it when people abuse return policies as it will eventually translate into the higher cost of our products for everyone else, we run on trust here and believe you will do your homework ahead of time which can prevent all of us some hustle. But don't worry, if we are ever at fault, we will go above and beyond to fix it and make you happy!
Please measure your space carefully, check the shipping address and make sure you are getting the color you want. It would be unfair to us and to others if you decide to return our products based on these, easily avoidable, misjudgments. Again, if we are at fault or, God forbid, you’ve got a defective part, we will take the full responsibility and wave the cost of return shipping. In any case, just give us a call or send us an email, we are very understanding and will do our best to make you happy!
Q: How can I get a discount or a BrainRich coupon code?
A: Sign up for our monthly newsletter. We do have periodic promotions and this is the way that you will find out about them. Additionally, like us on Facebook, as we post fun challenges and activities that you could take part in, this is a great way to earn rewards as well. We also love the customers that spread the word for us and will be more than happy to call them BrainRich affiliates and reward them.
Q: Can I get reimbursement from my employer within any kind of Stay Fit health program?
A: As we mentioned, if you are under 100kg/220lb you are also able to use our gym and get fit. If home gym equipment is eligible for the reimbursement with your employer, then you surely can do so with our products. Don’t forget to share your email with us at the checkout so you could receive your receipt via email. If you have trouble locating it, check your spam, updates or other folders, if it is not there, send us an email at info@brainrichkids.com.
Q: Can I officially become your Affiliate Marketer or a business partner?
A: Absolutely. Send us an email or, even better, a Facebook/Instagram message to our page to get more details.
Q: How fast do you ship?
A: We ship orders placed before 4pm PST the same day. Orders placed after 4pm PST will be shipped the next business day.
Q: How long does the deliver take?
A: We usually ship the same business day and your items will typically arrive within 3-5 business days. There are could be some delays during the busy holiday season but you will be provided with a tracking number with an estimated day and time of the delivery.
We typically use UPS Ground services.
Q: How to contact you?
A: Email is the best option: info@brainrichkids.com. Option #2 is the phone: (805) 203-6695